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Foote, Carolyn – Knowledge Quest, 2016
When secondary school librarians teach students digital life literacies, they help students perceive that librarians can provide support for real-life problems. The more librarians work with students, create inviting library environments, and have positive engagements with students, the more they change student perceptions of librarians in…
Descriptors: Success, Academic Achievement, School Libraries, Librarians
Wyatt, Neal – Library Journal, 2010
In the library world, there seems to be a fundamental conflict between reference and readers' advisory (RA). But in fact, the two are similar in approach, an insight that goes back to James Wyer's 1930 "Reference Work: A Textbook for Students of Library Work and Librarians." It defined the reference librarian as a mediator of information,…
Descriptors: Public Libraries, Library Services, Reference Services, Librarians
Kurhan, Scott H.; Griffing, Elizabeth A. – Journal of Electronic Resources Librarianship, 2011
Reference services in public libraries are changing dramatically. The Internet, online databases, and shrinking budgets are all making it necessary for non-traditional reference staff to become familiar with online reference tools. Recognizing the need for cross-training, Chesapeake Public Library (CPL) developed a program called the Database…
Descriptors: Public Libraries, Databases, Library Networks, Reference Services
Tsuji, Keita; To, Haruna; Hara, Atsuyuki – Online Submission, 2011
We asked the same 60 questions using DRS (digital reference services) in Japanese public libraries, face-to-face reference services and Q & A (question and answer) sites. It was found that: (1) The correct answer ratio of DRS is higher than that of Q & A sites; (2) DRS takes longer to provide answers as compared to Q & A sites; and (3)…
Descriptors: Foreign Countries, Public Libraries, Reference Services, Library Services
Eakin, Lori; Pomerantz, Jeffrey – portal: Libraries and the Academy, 2009
Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services. This…
Descriptors: Public Libraries, Economic Factors, Reference Services, Costs
Johnson, Wendell G. – Community & Junior College Libraries, 2011
The job of the contemporary reference librarian has a virtual component unimaginable a generation ago. Today's library professional can obtain an MLS (or equivalent) online with a minimal residency requirement. Not only the degree, but also library sources, and indeed patrons, have become virtual. Both books and periodicals can be consulted by…
Descriptors: Printed Materials, Special Libraries, Public Libraries, Reference Services
Bray, Ira, Ed. – California State Library, 2009
Each year the State Library sends annual report forms to California's public, academic, special, state agency, and county law libraries. Statistical data from those reports are tabulated in this publication, with directory listings published in the companion volume, "California Library Directory." For this fiscal year, 389 libraries of…
Descriptors: Law Libraries, Government Libraries, School Libraries, Public Libraries
Wagner, Mary M.; Willms, Deborah – Education for Information, 2008
The paper reports on a collaborative education model involving library education, faculty and public library practitioners preparing under-represented and culturally diverse individuals for employment as support staff in public libraries. The Urban Library Program (ULP) is an intensive ten month education certificate at the para-professional…
Descriptors: Library Education, Program Effectiveness, Public Libraries, Educational Opportunities
Smallwood, Carol, Ed. – ALA Editions, 2011
There's no shortage of library management books out there--but how many of them actually tackle the little details of day-to-day management, the hard-to-categorize things that slip through the cracks of a larger handbook? "Library Management Tips that Work" does exactly that, addressing dozens of such issues facing library managers, including: (1)…
Descriptors: Library Administration, Time Management, Guides, Personnel Management

Brown, Flora Morris – Journal of Academic Librarianship, 1976
Describes HOOT OWL, the after-hours reference service of the Los Angeles Public Library. (PF)
Descriptors: Library Services, Outreach Programs, Public Libraries, Reference Services
Gaines, Ervin J.; Huttner, Marian A. – Drexel Library Quarterly, 1983
This article enumerates factors which created demand for fee-based information service (commercial databases, competition for proprietary information in business world, effectiveness of librarians) and relates experiences at two public libraries. Sources of business, value of advertising, techniques of selling, and hiring and deployment of staff…
Descriptors: Fees, Library Administration, Library Services, Public Libraries

Blanchard, Jim – RQ, 1978
A lighthearted expose of non-typical patrons and their use and abuse of the reference librarian. (JAB)
Descriptors: Humor, Librarians, Library Role, Library Services

Carbone, Jerry – Reference Librarian, 1984
Identifies nature of problems affecting library instruction in smaller public libraries and reports on writings which may be helpful to those libraries having no formal library instruction programs. Trends, a definition of the problem, literature reviewed, philosophy of library instruction, and programs over past 10 years are highlighted. (29…
Descriptors: Library Instruction, Library Services, Literature Reviews, Public Libraries

Shannon, Zella J. – Special Libraries, 1974
The progress, potential, and problems of a fee-based, custom designed library research service for business and industry called INFORM are discussed. (JB)
Descriptors: Business, Industry, Information Services, Library Services
Library Journal, 2004
Eva Miller has a knack for creating order out of disorder. She single-handedly brought Oregon's virtual reference service, Answerland, live in just under 90 days, says Rivkah Sass, now director of the Omaha Public Library. Miller created its web site, designed the graphics, developed marketing materials, and recruited and trained librarians--all…
Descriptors: Public Libraries, Reference Services, Librarians, Internet