This practical handbook focuses on interpersonal skills that will increase the effectiveness of recent library school graduates, paraprofessional librarians, and aides who have assumed the role of managing small public or school libraries. It describes numerous techniques that librarians can use to become better leaders and offers specific…

To meet the challenges of societal change, technological development, and economic retrenchment, libraries must develop problem-solving strategies such as marketing which can help libraries serve their clients more effectively. Marketing components are presented in the context of a customer orientation. (AEF)

Intellectual freedom is a concept fundamental to all libraries. It enables library customers to access a wide variety of materials in numerous formats, and is a concept dear to the hearts and minds of a democratic society. Libraries are often challenged by individuals and groups concerned about the availability of certain materials. The first part…