The previous head of the Central Library of Riverside City and County Public Library (RCCPL) (California) examines the economic failure of the system and the effects of the move to total outsourcing to a private commercial firm, Library Systems & Services (LSSI). Concludes that RCCPL had problems long before it was outsourced to LSSI. (AEF)

Small public libraries can deliver service like big libraries, without sacrificing hometown warmth and charm. By borrowing strategies used by successful small businesses in the private sector, defining goals and exploiting low cost technologies, small public libraries can serve customer wants as well as much larger institutions. Responding to just…

Presents results of a study undertaken for the state library of Maryland to develop a process for the development of a Maryland Digital Public Library. Highlights include planning; management; implementation requirements; networked environments; technical infrastructure issues; collection development; standards; information content; information…

Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)

Reports on an initiative by the Toronto Public Library to create the "Virtual Reference Library" (VRL). Describes the first service to be offered, a Dewey application called "Science Net." Discusses the VRL and its precursor, objectives, basis for its funding, technical aspects, progress to date and future direction. (AEF)

Describes the Government Information Service of Florida's Palm Beach County Library System (PBCLS). Highlights include models for service, the need for specialized government services, costs versus benefits, the Question-Response Service and Government Web site, and keys to success. (AEF)

Investigates the government policies in India, especially the five-year plans regarding finance, since its independence in 1947 and their impact on the establishment of the public library system. Highlights include model library systems, library development, national libraries, information services, and adult education and public libraries.…

Summarizes the Richmond Public Library's (RPL's) experiences in development and provision of technology-based services. Describes RPL's approaches to technology-based services, including training, communicating benefits to the community, creating a community-based Web site and marketing. Explains benefits of Internet-based services to patrons,…

The objectives of the Alabama Public Library Service are to: provide library services to the citizens directly or through local libraries; provide library services for those with special needs through the Regional Library for the Blind and Physically Handicapped; provide library services to employees of the State of Alabama to meet their…

The purpose of this study was to determine norms against which the characteristics of community library services could be tested. The five oldest community libraries in the Pinetown (South Africa) public library system were examined. Results showed that certain public library systems, like Pinetown, have made significant progress toward becoming…

With the emergence of Web help services, libraries are no longer the lone providers of information. Today's researchers need to find quickly information that is usable, relevant, authoritative, and verifiable. To meet that need, libraries must adapt traditional strengths of acquiring, describing, and serving information to an environment that is…

The purpose of this research project was to examine the current state of libraries in the Solomon Islands with particular attention to the resources available and the services provided. Data was collected through a survey questionnaire, site visits, and informal interviews carried out in the Solomon Islands between July and August 1998. The 20…

Reviews 10 years of library and information developments in East, Central, and Southern Africa. Topics include school libraries; public libraries and rural information services; academic libraries; education and training; and professional library and information associations. (AEF)

Describes the ideas, decisions, and discussions behind the Internet Public Library (IPL), their impact, and implementation on the World Wide Web. The focus is on the work of the following development groups: technology; reference; online reference help; online collections; youth; services to librarians; education and outreach; and public…

The role of the public library has changed with the advent of the Internet and digital technology. In addition to its traditional role as a storehouse of information, the role of the public library now encompasses a range of duties such as a resource learning center, a community center, and a business liaison. The opportunities for service have…