Considers trends in measurement and evaluation of reference service and summarizes research findings on the importance of reference work, library clientele, reference questions, duties of the reference librarians, and the effectiveness of reference service. Measures for the organization and performance of reference work, the adequacy of reference…

Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

The Malcolm Baldrige National Quality Award (MBNQA) for quality programs has seven categories against which organizations are evaluated (leadership, information and analysis, strategic/operational quality planning, human resources, process management, quality/performance results, customer/student satisfaction). A preliminary quality-assessment…

Describes a method for assessing the performance of public libraries using a standardized scoring system and provides an analysis of public library data from New Jersey as an example. Library standards and the derivation of measurement ratios are also discussed. A 33-item bibliography and three data tables are included. (JL)

Standard collection evaluation techniques appear to receive varying amounts of emphasis from one type of library to another. Differences in choice of technique arise from differing evaluation objectives, and choice of questions to be answered is determined by purpose(s) of library and additional factors (i.e., governance, clientele, size). (97…

A workshop for high school, public, and college librarians resulted in a list of seven basic information seeking strategies that all high school graduates should be familiar with. The strategies include perspective, familiarity, search strategies, basic library skills, awareness of the variety of information, ability to analyze materials, and…

This bibliography contains annotations of 110 journal articles on topics related to library collection evaluation techniques, including academic library collections, access-vs-ownership, "Books for College Libraries," business collections, the OCLC/AMIGOS Collection Analysis CD, circulation data, citation-checking, collection bias,…

This paper applies an evaluation method for World Wide Web sites that provide access to online reference materials at academic and public libraries. The evaluation of Web sites was performed with a questionnaire form focusing on Web site currency, accuracy and relevancy; Web site organization/structure; Web site presentation; URL maintenance; and…

This study shows how performance measurement can be developed to take advantage of the most advanced computer software and hardware now available. The "Toolbox" study was commissioned by the European Commission (EC) and undertaken by De Montfort University in partnership with Essex County Libraries and the Library and Information…

The purpose of the Florida State Library's Long-Range Plan is to implement the provisions of the Library Services and Construction Act (LSCA). The introduction to the report outlines the purpose and planning process of the plan. Section I contains a profile of Florida. Sections II and III examine the status of the Division of Library and…

Includes 89 references to materials relating to accountability and evaluation of library reference services. Highlights include research; statistics; planning; user studies; decision making; school libraries; public libraries; academic libraries; and standards. (LRW)

This curriculum guide was prepared as a tool for teaching students the purpose and function of the ACCESS PENNSYLVANIA database in the total concept of information literacy. The database on compact laser disc contains information about the holdings of hundreds of school, public, academic, and special use libraries. The database can be searched at…

The 15 papers in this compilation focus on library nagement and technology, including information technology, statistics, buildings and equipment, and conservation: (1) "Information Control: OSI (Open Systems Interconnection) and Networking Strategies" (Neil McClean, United Kingdom); (2) "OSI in Australia: Potential, Planning,…

The Brick & Click Libraries Symposium is a one-day conference that focuses on providing library resources and services for students who are either on-campus learners or off-campus learners. It is sponsored by Northwest Missouri State University in order to offer academic librarians a forum for sharing practical information. The subjects and…