This article enumerates factors which created demand for fee-based information service (commercial databases, competition for proprietary information in business world, effectiveness of librarians) and relates experiences at two public libraries. Sources of business, value of advertising, techniques of selling, and hiring and deployment of staff…

Using the Derbyshire Project as an example, describes the adaptation for use in public libraries of Benefit Assessment and System Change (BASYC), which was developed as a decision-support framework coordinating subjective and objective factors that influence management decisions to change policies or systems. Three data tables are included.…

Provides a definition of the planning process drawing upon models from management science, outlines the steps library administrators should take in developing a planning program, and describes some of the recent planning processes for public libraries, school media centers, academic libraries, and special libraries. A reference list is provided.…

Places the cost considerations associated with public library automation in a framework of public finance comfortable to most administrators, discusses the importance of experience with use patterns in the electronic library in opening up new and innovative financing methods, and stresses the role of the library in the information industry. (JL)