Many U.S. college students are unable to meet their basic needs and struggle to secure regular food and housing. Colleges across the United States have recognized the importance of helping to meet the basic needs of their students and are increasingly providing support to students in the form of emergency aid, food pantries, and assistance with public benefits. Single Stop is a program that college staff can use to help students with applications for public benefits, make referrals to community resources, and connect to free tax support. The authors of this report implemented a randomized controlled trial to assess the efficacy of Single Stop and carried out this research through ten different schools in Colorado and North Carolina. By leveraging Single Stop system data, administrative data, and a follow-up survey of students, the authors found that take-up of Single Stop's services was low. In this report, the authors identify the low take-up as evidence that Single Stop did not reach students as intended and did not deliver a meaningful intervention, and do not see their outcome findings as evidence of the effects of a successful implementation of the Single Stop program. The authors describe mixed success with implementation and barriers colleges faced. The authors then explore how the focus of the services, the design and delivery of the intervention, and the COVID-19 pandemic may have contributed to low take-up.