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Peer reviewedWehmeyer, Susan; And Others – Journal of Academic Librarianship, 1996
Contends that the corporate literature on customer service is significantly applicable to academic libraries, and chronicles the development, implementation, and evaluation of a customer pledge at the Wright State University Libraries in Dayton, Ohio. The text of the fall 1995 version of the service pledge is appended. (BEW)
Descriptors: Academic Libraries, Higher Education, Improvement Programs, Library Policy
Download full textHaycock, Ken; Cavill, Pat – 1999
This case study examined: (1) what market research is required for planning for the implementation of "Information Power: Building Partnerships for Learning," the 1998 national guidelines for effective school library media programs; (2) what issues need to be addressed and what target audiences are required to effect change, as well as…
Descriptors: Case Studies, Change Strategies, Elementary Secondary Education, Guidelines
