The University of Michigan, Ann Arbor had embraced service design and design thinking, but the pandemic-induced campus transition enabled staff to innovate differently. Many services transitioned to virtual options but some onsite library services reopened for Fall 2020. Library employees created a new service model to accommodate request…

In the past five years, Delta State University's academic library has made significant efforts to develop sustainable outreach programs that support the LGBTQ+ (Lesbian, Gay, Bisexual, Transgender, Queer+) community. This program has increased the library's visibility and enhanced its image among its students, faculty, and staff. The article…

Meaningful and sustained assessment is best achieved when a campus unit takes a collaborative leadership role to work with other departments, offices, and groups. Simply developing and implementing assessment in isolation and for the unit itself is not enough. While the value of collaboration among diverse campus constituents is widely recognized,…

Discusses the administrative and pedagogical issues related to the establishment and operation of an instructional program for library users in an academic library. (FM)

Academic Computing Services staff and University librarians at Stetson University (DeLand, Florida) designed and implemented a three-day Internet workshop for interested faculty. The workshop included both hands-on lab sessions and discussions covering e-mail, telnet, ftp, Gopher, and World Wide Web. The planning, preparation of the lab and…