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Boston: Less than Meets the Eye: TQM on Campus, Case Study Number One.

Peer reviewed

Entin, David H. – Change, 1993

The initial implementation of the Total Quality Management approach by 10 Boston-area (Massachusetts) institutions is summarized. The institutions include Babson College, Bentley College, Boston College, Boston University, Lesley College, Massachusetts Institute of Technology, Tufts University, University of Massachusetts at Boston, Wentworth…

Descriptors: Case Studies, College Administration, Educational Quality, Higher Education

Phoenix: Quantum Quality at Maricopa: TQM on Campus, Case Study Number Two.

Peer reviewed

Assar, Kathleen E. – Change, 1993

Implementation of the Total Quality Management approach in the Maricopa County Community College District (Arizona), a large 10-campus system, is described. The program's current early stages are reported noting the serious administrative commitment and thorough training, seen as key factors in potential success. (MSE)

Descriptors: Case Studies, College Administration, Community Colleges, Educational Quality