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| Case Studies | 1 |
| Cost Effectiveness | 1 |
| Learning Strategies | 1 |
| Performance Technology | 1 |
| Program Implementation | 1 |
| Time Management | 1 |
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| Performance Improvement | 1 |
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| Duke-Moran, Celia | 1 |
| Morariu, Janis | 1 |
| Swope, Ginger | 1 |
| deKam, Peter | 1 |
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Peer reviewedDuke-Moran, Celia; Swope, Ginger; Morariu, Janis; deKam, Peter – Performance Improvement, 1999
Presents two case studies that show how IBM addressed performance support solutions and electronic learning. The first developed a performance support and expert coaching solution; the second applied performance support to reducing implementation time and total cost of ownership of enterprise resource planning systems. (Author/LRW)
Descriptors: Case Studies, Cost Effectiveness, Learning Strategies, Performance Technology
