Indicators of program quality for adult basic education programs, developed by consultants, are assessed as they might be applicable to English-as-a-Second-Language (ESL) program evaluation. Sample quality indicators were developed in the areas of program context (i.e., organizational structure of service delivery, participant characteristics),…

This booklet is a guide to setting up a formal mentor program in the community. Mentor programs can take many shapes, whether sponsored through the schools, by businesses, or by churches and volunteer agencies. Like any operation, a volunteer mentor program has various management functions. The planning function sets a mission statement, goals,…

The new system of quality assurance for occupational or technical education that is emerging emphasizes three components: (1) occupational skill standards as the basis for program design; (2) skill assessment/certification as the basis for assessing program effectiveness with individuals; and (3) job placement of training recipients as the basis…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

This publication summarizes reports from a workshop to share the experience of UNESCO's literacy program and to learn about other effective experiences in literacy available in the region. The opening of the workshop and election of officers is reported. Summaries of the following reports are given: (1) the role of learning centers to achieve…

This report examines critical issues that rural educators face in establishing preschool programs. Even Start is a federal program designed to meet the educational needs of preschool children who have under-educated parents. In addition to participating in their child's education, the program requires parents to enroll in educational or vocational…

This needs assessment instrument was developed as part of the PEERS (Providing Education for Everyone in Regular Schools) Project, a California project to integrate students with severe disabilities who were previously at special centers into services at regular school sites and students who were in special classes in regular schools into general…

This guide is intended to help develop and implement an outcomes assessment program at the school, district, or state level. An introduction summarizes the purposes of this approach to assessment, which focuses on results rather than process. A four-step process is outlined. The first step is to establish a solid foundation for assessment efforts,…

Noting that every community is faced with providing high quality, affordable, and accessible child care, and that child care resource centers (CCRCs) are among the best tools for helping communities meet child care needs with the combined resources of the community, this manual is designed to help CCRCs design a public education program to meet…

The development of "New Apprenticeships" reflects the need to strengthen employment-based training in Australia. The strengths and tradition of Australia's existing system must be built upon; inflexibilities that reduce options and choice must be removed. It is a four-stage process: development of policy principles, establishment of a…

Mentoring at-risk students has become one of the fastest growing and frequently used strategies across the nation to help young people. This document examines the structure and implementation of mentoring programs. Chapter 1 discusses mentoring as an appropriate and effective strategy. The mentoring relationship is examined, natural versus planned…

A program review model that can be used at the system level in the Simcoe County in Ontario (Canada) schools is presented. Program review is a process of systematically marshalling information so as to enable individuals to critically debate a specific program and eventually make more informed decisions about the program. A variety of conceptual…

Comprehensive evaluations of two dropout prevention/reentry demonstration programs, sponsored by the Department of Education, one funded under the School Dropout Demonstration Assistance Program (SDDAP) and one funded under the Cooperative Demonstration Program (CDP), are provided in this paper. Both programs were designed to demonstrate effective…

The purpose of the international meeting of experts described in this document was to discuss policies, strategies, and measures designed to encourage the development and extension of integrated services for early childhood care and education (ECCE). Participants first reviewed the successes, failures, and lessons learned in providing integrated…

This publication is designed to facilitate program assessment involving women's studies courses by setting feminist principles of assessment in the context of the larger assessment movement. It features innovative assessment designs, a variety of methodological approaches, and practical advice about how to conduct a productive assessment project…