Information is presented on the administration of consumer education programs to train teachers and community group leaders who will be teaching consumer education in their own communities. Suggestions and examples are based on experience in creating and teaching such a program in consumer law in New York City. The first three chapters give…

This handbook contains general procedural and methodological guidelines for inplant programs to upgrade unskilled workers. It can also be used as an aid to train professionals in the methods and approaches of inplant training. Generalized from the experienc of 4 years of demonstration projects, the handbook explains the concept of inplant…

This guide offers advice and guidance to key skills managers, coordinators and other practitioners who are responsible for ensuring that the standards of portfolio assessment in their center are consistent across the center and with national standards. It describes and offers advice and guidance on the stages of assessment and internal moderation…

This guide was prepared during a 3-day institute to assist those involved in the initiation and continuance of joint in-service training between state Vocational Rehabilitation agencies and Disability Determination Units. The guide is organized around the major considerations in any training program, including: (1) content, which identifies the…

Based on experiential learning models for improvement of individual behavior and teamwork effectiveness, this handbook is designed to assist personnel in the Veterans Administration (VA) health delivery system with interpersonnel processes that will improve organizational effectiveness. Chapter 1 contains background information concerning the…