This guide offers an overview of important areas in operating a disability-related information and referral center (I&R) and contains many design and management suggestions. The guide is written for individuals operating or designing a "grassroots" information and referral center with only a few employees but a fair number of…

This two-report volume was prepared to describe approaches for evaluating individual Office of Telecommunications Policy (OTP) demonstration projects in the future and to aid demonstration project directors in project planning and development. The first report focuses on the role of planning and evaluation activities, stressing their importance in…

This appendix accompanies Volume 1 of the Information and Referral Center Study and the Evalaution of Information and Referral Services for the Elderly, and contains job descriptions for the Wisconsin Information Services (WIS) project staff, guidelines for proposals for project participation, the interview used for proposed I and R Center sites,…

A detailed work plan is presented for the conduct of Phase II activities, which are concerned with creating a pilot test file, conducting a test of it, evaluating the process and input of the file, and preparing the file management plan. Due to the outcomes of activities in Phase I, this plan was revised from an earlier outline. Included in the…

This appendix accompanies Volume 1 of the Information and Referral Center Study and the Evaluation of Information and Referral Services for the Elderly. It contains information tables on such topics as system evaluation, objectives, community involvement, staff training, referral services and sample data collection forms. (CJ)

Under Title 3 of the Older Americans Act of 1965, as amended, state and area agencies on aging are required to provide for the establishment or maintenance of information and referral services in sufficient numbers to assure that all older persons in the state or within a planning and service area will have reasonably convenient access to such…

This is the first volume of the final report of the Information and Referral Center Study, which was funded by the Administration on Aging, Department of Health, Education, and Welfare. The overall project objective, as stated in the initial grant application, was "to facilitate the development of a more useful, effective, and comprehensive system…

The two reports presented here describe an 18-month project intended to review and evaluate the first year's activities of the Office of Telecommunications Policy's (OTP) Telecommunications Demonstration Program for the delivery of social and health services; develop approaches for evaluating individual demonstration programs in the future;…

This detailed report states that information and documentation services in Eastern and Southern African countries are expected to: (1) increase the efficiency of research, development, and training; (2) improve the efficiency and competitiveness of industry and technology, particularly of medium-sized and small concerns, by assisting professional…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Part two of the final report on the adult independent learning program focuses on the following: (1) discussion of the 11 data collection categories developed to meet the information needs of specific groups--advisors working with adult learners, planners monitoring service performance, library policy decision makers responsible for determining…

Plans are presented for the overall design of the longitudinal evaluation of the National Institute of Education's State Capacity Building Program. Both the process of developing comprehensive dissemination capacity in state education agencies, and the impact of the capacity building activities will be studied. This report describes the…

A telephone-based referral service is provided by NEXUS, an information system on postsecondary education with emphasis on educational reform and innovation. This report summarizes the development and activities of the project from July, 1974 to June, 1976, as supported by the Fund for the Improvement of Postsecondary Education. Described are: (1)…

This report presents information on a 1980/81 U.S. non-degree training program which was designed to provide Egyptian scientific and technical information (STI) specialists with the basic minimum knowledge and skills required for developing national information services in Egypt. The background and purpose of the Egyptian STI program are discussed…

Presents a case study of the Entrepreneurial Development and Assistance Program (EDAP) at the University of Pittsburgh (Johnstown, PA). Discusses the role of librarians and libraries; objectives of the workshop series; industry, client, and competitor information; and the development and conceptual framework of EDAP. (AEF)