The most pressing social problems facing humanity in the 21st century are what systems theorist Russell Ackoff referred to as "messes"--complex dynamic systems of problems that interact and reinforce each other over time. In this article, the authors argue that the lack of progress in managing messes is in part due to the predominance of…

Program evaluation is recognized as an essential skill set for practitioners in service-related fields, such as education, nonprofit management, social work, and public health. Recently, the need for a public workforce trained in evaluation has increased and is driven primarily by our nation's emphasis on accountability during a time when…

This document contains 13 papers on advances in service-learning research. The following papers are included: "Introduction" (Andrew Furco, Shelley H. Billig); "Community Service and Service-Learning in America: The State of the Art" (Ivor Pritchard); "Is Service-Learning Really Better Than Community Service? A Study of…