Results of performance evaluation of vendor supplying library materials to Knox College Library indicate that, despite vendor's claims for comprehensiveness of stock, only 40-50 percent of orders could be filled from stock, and performance with regard to both subjects and publishers varied as much as 50 percent. Nine references are cited. (EJS)

Use of online bibliographic databases as ready-reference sources was evaluated in five-month study at three reference areas in University of Arizona Library. Equipment and training requirements were analyzed, and statistics were collected on databases searched, costs per search, question type, and patron and staff reactions. Ready-reference…

This paper reports past performance data for document delivery services provided by two libraries at University of Minnesota (Walter Library, Institute of Technology Libraries) and results of survey of faculty served by these services. Differences between users and nonusers, reasons for nonuse, and correlates of extent of use are discussed. (EJS)

Based on questionnaires collected from 1980 to mid-1984, this study evaluates user satisfaction with online reference services at Northern Illinois University Library. Highlights include frequency of databases searched, relevance of references, search value, defining and measuring information needs, and suggestions for improvement of service and…

Describes program of end user training designed to teach students rudiments of searching using Bibliographic Retrieval Service/After Dark. Results of participant responses to post-search questionnaire are reported, including suggestions of what to cover in basic training, problems of end users, and developing role of online searcher as consultant.…

Describes process by which reference service standards were developed at a university medical library and their impact on the evaluation of work of librarians. Highlights include establishment of preliminary criteria, literature review, reference service standards, performance evaluation, peer review, and staff development. Checklist of reference…

This study focused on how CD-ROM systems were being used in a college library and training users had received or assistance they required. Patrons completed surveys and librarians logged assistance requests to determine the level of assistance needed for CD-ROM workstations. Results showed most patrons need assistance from librarians even for…

Predictive equations from Marchant's research on participative management and job satisfaction were tested using same data collection procedures and instruments that had been used to study 22 major U.S. academic libraries in 1970. Management style was again found to be best predictor of librarian satisfaction in academic setting. (17 references)…

The library instruction program conducted at the University of Colorado consisted of classroom contact with students in the history and economics departments, and production of a slide tape. Evaluation instruments were developed for discovering present student and faculty library use and faculty attitudes toward the library, with the idea of…

Management guidelines for library planning and a strategic planning program profile based on the literature were used in the planning process for implementing access to databases on CD-ROM at the Daniel Library of the Citadel, Military College of South Carolina. According to this model, the planning process would consist of five stages: (1)…

The operation of the Ohio College Library Center (OCLC) on-line bibliographic system in Texas and New Mexico Libraries was evaluated. The economic aspects of automated cataloging and card production were compared with previous methods; the effectiveness of the system as a tool for pre-order searching was evaluated; and the impact of the system's…

The Eastern Iowa Community College District (EICCD) libraries received a federal College Library Technology and Cooperation grant to provide and link public access catalogs at each college of the district--Clinton Community College, Muscatine Community College, and Scott Community College. That network is named Quad-LINC (Quad Cities Libraries in…