These planning and evaluative guidelines for online trainers utilize a sliding scale--from minimal to suggested to optimal--for five types of training sessions: (1) Search Service--Beginning; (2) Search Service--Advanced; (3) Search Service--Subject; (4) Database Producer; and (5) Independent Introductory Workshop. (RAA)

Presents a case study of the Entrepreneurial Development and Assistance Program (EDAP) at the University of Pittsburgh (Johnstown, PA). Discusses the role of librarians and libraries; objectives of the workshop series; industry, client, and competitor information; and the development and conceptual framework of EDAP. (AEF)

Describes an evaluation of Iowa's statewide teletype reference service operated primarily by library school students. (PF)

An evaluation of the reference referral program at the University of California Library at Santa Barbara was conducted by a committee of the Librarians Association of the University (LAVC). This committee designed a referral form, a plan for its use, and a methodology for evaluating the program. Conclusions are complex and raise more questions…

Presents an 83-item comprehensive annotated bibliography that provides general information on rating and ranking, an evaluation of "An Assessment of Research-Doctorate Programs in the United States," articles about individual guides, and individual ranking studies for specific disciplines. Items cited are primarily articles written since…

This essay is based on a close examination of 10 books published by Jack Gourman since 1967 that rank colleges, universities, and individual departments. A comparison of each with the others, an interview with Gourman, and reliable reference materials for accurate ranking information are included. Thirty-seven references are cited. (EJS)

Use of online bibliographic databases as ready-reference sources was evaluated in five-month study at three reference areas in University of Arizona Library. Equipment and training requirements were analyzed, and statistics were collected on databases searched, costs per search, question type, and patron and staff reactions. Ready-reference…

To help foreign students adjust to academic environment, the University of California-Davis Library developed a personalized instructional program (small groups, "on call" service) with a dual emphasis: teaching international students how to find and use library information; educating library staff to recognize/understand the special…

Based on questionnaires collected from 1980 to mid-1984, this study evaluates user satisfaction with online reference services at Northern Illinois University Library. Highlights include frequency of databases searched, relevance of references, search value, defining and measuring information needs, and suggestions for improvement of service and…

The online search evaluation form recommended by the Machine-Assisted Reference Section Committee on Measurement and Evaluation of Service of the American Library Association is discussed. Each of the 10 questions recommended for inclusion and questions rejected as inappropriate are analyzed. Eleven references and the Search Evaluation…

Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…