A domestic credit union engages in a systematic performance improvement plan to better leverage a technical application within its organization. By engaging stakeholders early in the process, standardizing the organization's nomenclature, and building strategic partnerships, the credit union was able to achieve both quantitative and qualitative…

The following dimensions for effective reaction evaluations as a tool in training program evaluations are described: program objective(s)/content; program materials; delivery methods/technologies; instructor/facilitator; instructional activities; program time/length; training environment; planned action/transfer expectation;…