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Porter, David B. – New Directions for Higher Education, 1994
A professor at the Air Force Academy (Colorado) recounts that institution's 3 years of experience with total quality concepts. The model that guided initial quality education and training activities is described and evidence of progress reported. He concludes that the right kind of investment in quality is well worth the cost. (DB)
Descriptors: Colleges, Cost Effectiveness, Higher Education, Investment

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