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User Satisfaction: How We Measured It.
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Bahde, Wanda Johnston – Community & Junior College Libraries, 1999
Broome Community College demonstrates how user satisfaction surveys contribute quality and accountability assessment data to their learning resources program review process and ultimately, to educational effectiveness. Appended in this article are the Library/Learning Resource Center Faculty and Staff Survey and the Student Use Survey. (VWC)
Descriptors: Community Colleges, Educational Resources, Library Research, Library Surveys