After seven years of conducting the National Association of College and University Business Officers' benchmark program, designed to establish standards for institutional administration, the association reviews the lessons learned and the challenges ahead in higher education. Representatives of four participating universities offer their…

Common university budgeting practices are summarized, and the efforts at Rensselaer Polytechnic Institute (New York) to develop an improved analytical method are described. The method, revenue and expense analysis, evaluates the university's financial operating performance by treating each school and program as autonomous financial organizations,…

The University of Nebraska Lincoln has developed a process for nonacademic program review based on the criteria used for the Malcolm Baldrige National Quality Award. This framework provides seven categories of specific criteria that can be applied in institutional self-study to determine the organization's ability to satisfy customers and remain…