This article presents ways to maximize the benefit of outside supervisory training programs. Five steps are discussed: selecting the best programs, selecting the participants who will benefit the most, holding conferences with participants before and after the program, and keeping clear, up-to-date records. A sample training evaluation form is…

This book, which is designed for practitioners in the training field, explains the principles of evaluating training programs on the basis of a four-level model consisting of the following components: reaction, learning, behavior, and results. The book is divided into two parts. Part 1, which consists of eight chapters, describes the concepts,…

This book is divided into four sections. Part I, "Preparing To Train," presents three reasons why supervisory training and development are worth the time and money they cost. These are: (1) Training can improve a supervisor's attitudes, knowledge, and skills, and increase his effectiveness and that of his department; (2) New knowledge--both…