Describes a three-month study of a family reunification program for abused and neglected children that explored the process and outcomes of service delivery. The coding scheme measured both the time used in and purposes of activities of the service workers. Discusses the implications of this method for practice, planning, and research. (TM)

The utilization of program evaluation is addressed and illustrated through the case study of a family reunification program at a New England child welfare agency. It is argued that evaluation is an exercise in power in an organization. Evaluators who understand power can work with the realities they find. (SLD)

This paper describes experiences with in-house evaluation, using four case examples from Child and Family Services (a social service, child welfare, and mental health agency) in a meta-evaluation model to illustrate benefits and sensitivities of the internal evaluator's role. Projects reviewed were: (1) a child sexual abuse treatment team; (2) a…