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Caplette, Michele1
Shaw, Mark R.1
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Shaw, Mark R.; Caplette, Michele – 1983
Interviews with six managers trained to teach the Interpersonal Managing Skills (IMS) program at the Lockheed Missiles and Space Company provided insights into three aspects of communication training programs: training skills, the trainer role, and methods of training the trainer. A highly structured, packaged program, IMS teaches five…
Descriptors: Communication Skills, Conflict Resolution, Inplant Programs, Interpersonal Communication