Total quality management (TQM) is based on the fundamental philosophy that it is always more effective to do something right the first time than it is to correct deficiencies. It seeks to improve quality and increase customer satisfaction by restructuring traditional management and organizational practices. Common characteristics of TQM include…

A project was conducted to add computer-assisted instruction to a one-to-one adult literacy program conducted in public libraries in Bradford and Wyoming Counties of Pennsylvania. During the project, software was selected for literacy instruction in reading, mathematics, grammar, spelling, and English as a second language. Laubach Way to Reading…

The New Brunswick (Canada) Youth Treatment Program is a community-based intervention strategy for conduct disordered youth in New Brunswick. The Program's Intensive Time Out (ITO) is a strategy to eliminate unacceptable behaviors. It is recommended within the school setting for children from 6 to 11 years of age, and is designed to reverse the…

This document contains three papers from a symposium on on-the-job learning. "Effectiveness of On-the-Job Learning" (Marcel R. van der Klink) presents the results of an empirical investigation demonstrating that on-the-job learning caused only a modest improvement in trainee's sales behavior but this improvement was maintained over a…

This report provides results of an evaluation of SKILLNET, an education and training innovation to commission training in the newly redeveloped area of London's dockland. Chapter 1, an introduction, defines SKILLNET's primary function--to address the current mismatch between kinds of jobs available in the area and the levels and kinds of skills…

The Cooperative Demonstration Program (High Technology) was the largest demonstration program supported under the Carl D. Perkins Vocational Education Act of 1984. The program funded projects to try new approaches, to increase access to high-quality programs for special populations, and to improve the overall quality of vocational education. An…

A follow-up study of 15 project offices (involving 50 administrative and support staff responses) was conducted to determine the progress of the American Indian Vocational Rehabilitation projects in addressing previously identified training and technical assistance needs, as authorized by Title 1, Part D, Section 130 of the Rehabilitation Act of…

A project was undertaken to help low-literate Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) members develop the reading and writing skills needed to participate fully in AA/NA programs. A training program consisting of three 1.5-hour-long sessions and accompanying training guidelines were developed and used to train 21 student and 7 tutor…

Although organizations spend increasingly large amounts of money on training, little effort or money is spent on evaluating the effectiveness of training programs. When evaluations are done, they are often designed for specific programs and often consider only participant reactions and immediate learning, and ignore behavior changes and long-term…

Prior to April 1993, the educational system in South Africa consisted of five separate departments of education. The Department of Education and Training (DET) governed education for the 10 black groups, excluding independent states and self-governing states. This paper describes the DET's inservice training policy for senior personnel,…

Supplemental instruction (SI) is a non-remedial academic support or peer tutoring program based on the concept that students are more likely to persist in college if they establish a feeling of belonging to their educational institution. The SI model differs from traditional tutoring in the following ways: (1) instead of assisting poor or failing…

Staff development has been the focus of the Southwest Educational Development Laboratory's Rural Small Schools Initiative (RSSI) since it began in 1987. The research literature and RSSI's own survey of staff development practices in southwestern rural schools indicate that current staff development delivery systems are content rich and process…

Although much is written about the importance of parent/teacher communication with emphasis on the significant impact of parent/teacher conferences, teachers report a lack of formal training. Neither institutions of higher education nor the public schools appear to provide clear policy and procedure for parent/teacher conferences. Thus, teachers…

A study assessed the role of program coordination in enhancing Job Training Partnership Act (JTPA) program effectiveness and efficiency. Information was collected through a review of more than 100 reports on JTPA coordination, telephone interviews with staff from 60 JTPA coordination projects, and case studies of nine of the coordination projects.…

This paper reports the preliminary results of an experiment on the impact of computer assisted instruction (CAI) on disadvantaged students participating in the U.S. Department of Labor's Job Corps Program. In 1980-81, data were collected from participants in the Job Corps Comprehensive Computer Program at a large center in the Southwest. The…