In 1995, Head Start developed performance measures to promote accountability through the assessment of program quality and outcomes. This report is the Head Start program's second progress report on its self-assessment using the Program Performance Measures. The measures are grouped under the five objectives of Head Start: (1) enhance children's…

The Report is organized by Performance Measure, followed by a collection of lessons learned, not only from the findings but also from the process of obtaining them. Appendices offer the original protocols, and the full texts of the original Network Evaluation Framework and the Network Accountability Report Plan. An Executive Summary provides a…

Explains a procedure to avoid the detrimental biases of conventional self-reports of training outcomes. The evaluation format provided is a method for using statistical procedures to increase the accuracy of self-reports by overcoming response-shift-bias. (Author/MER)

To justify their programs, trainers should plan follow-up surveys of trainees and their supervisors which answer the questions, (1) How accurately did the training address the exact job requirements? (2) How successfully are trainees performing tasks learned? and (3) What unintended consequences have occurred? (SK)

Eight studies are reported that were published during the 1970s and found changes in physician behavior as a result of continuing medical education (CME) organized on sound educational principles, including systematic effort to evaluate program effectiveness and learner achievement. Didactic instruction alone is not deemed sufficient to achieve…

The purpose of this study is to demonstrate that performance assessment increases educational value in teaching-learning activities using a quasi-experimental research design. In this research, the three measurement criteria of educational value are suggested as "improvement & advancement," "sincerity & enthusiasm," and "individuality &…

The Performance Assessment for California Teachers (PACT) was developed in response to a California State mandate (SB 2042), requiring teacher preparation programs to use performance assessments as one measure in making credentialing decisions. In this article, results are examined from statewide implementation of the PACT assessments during the…

This report for the College Opportunity Fund (COF) covers the first two fiscal years of the COF program, FY05-06, FY06-07. It describes the implementation efforts of COF program stakeholders, the statistics of participation in the program, and concerns of the program. COF enables qualifying resident students to use higher education tuition…

Purpose: The purpose of the paper is to evaluate the effectiveness or success of universities' portal implementation from the perspective of students as users. Adopting the model developed by Delone and McLean, portal effectiveness is defined as being composed of information quality, systems quality and service quality. In addition, the paper also…

As the number of schools implementing systemic, schoolwide positive behavior support (PBS) processes expands (nationally, at least 5,000 schools are participating), increasing attention is being paid to the efficacy of implementation. This article describes a case study of the experiences of Florida's Positive Behavior Support Project, which used…

Successful community-university partnerships are usually attributed, at least in part, to clear communication processes. This chapter reflects on language and context as elements in developing a strong partnership process.

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

This study was designed to examine the effectiveness of a ninth grade transition program at a suburban high school in Louisiana. Student data were analyzed from two groups of first time freshmen who indicated a need for help in mathematics: one without a transition program and one with a transition program. Academic data included standardized test…

This document contains three papers from a symposium on designing effective human resource development (HRD) programs that was conducted as part of a conference on HRD. "Leveraging System Factors for Increased Training Effectiveness" (David Ripley) is a conceptual paper that critiques current training design models and the lack of…

In an earlier paper some of the conceptual and curriculum coherence challenges of linking practically based experiential learning with authentic attainment in high-stakes examination awards in physical education were analysed (Thorburn, 2007). Problems often existed for students in deriving subject knowledge understanding from tasks where there…