Purpose: This paper aims to investigate and respond to the critical need to address skill mismatches and operational challenges within supply chain management (SCM) firms. The study explores various aspects of how learning interventions address the skill mismatches of SCM professionals. Design/methodology/approach: By leveraging focused group discussions and semi-structured interviews and analysing data using the situation-actor-process--learning-action-performance (SAP-LAP) framework, the study seeks to develop targeted strategies to enhance the SCM operations' strategic management and effectiveness using actionable insights. Findings: The study found that the SAP-LAP framework effectively identified skill mismatches and developed appropriate training interventions accordingly. Strategic management: management strategies ensured that the interventions were successfully implemented and adopted. The use of real-time data provided valuable insights into the effectiveness of the interventions, allowing for continuous improvement. Research limitations/implications: The study is limited to using FGDs, validation questionnaires and semi-structured interviews to collect real-time data and may not represent the entire population of SCM professionals. Future research could explore additional data collection methods and expand the study to a larger sample size. Practical implications: The practical implications of this study include the ability of SCM firms to design targeted learning and development programs that address specific skill gaps, thereby enhancing operational efficiency. Applying the SAP-LAP framework offers a structured approach for systematically diagnosing and addressing managerial challenges. HR practitioners can better align training initiatives with SCM needs, fostering a more skilled and adaptable workforce, ultimately improving employee satisfaction and reducing attrition rates. Originality/value: This paper adds to the existing literature by demonstrating the effectiveness of the SAP-LAP framework in addressing skill mismatches in SCM professionals. The use of real-time data and change management strategies provides valuable insights into the effectiveness of the interventions, making this study a valuable contribution to the field.