As higher education institutions (HEIs) look to be more commercial in their outlook they are likely to become more dependent on the successful implementation of projects. This article reports a benchmarking survey of PM maturity in a HEI, with the purpose of assessing its capability to implement projects. Data were collected via questionnaires…

The supplemental educational services (SES) provision of No Child Left Behind introduces a federally mandated after-school tutoring intervention in schools that fail to make adequate yearly progress. This article examines market dynamics in relationship to the law's goals of expanding access to and improving the quality of after-school…

The author presents testimony on the value of process indicators--i.e., measures of the services the education system is actually providing--for improving educational governance. He states that the case in favor of process indicators can be summarized in terms of three propositions. First, information about system performance is critical for…

The objectives of this study were identification and verification of key processes that could be used by higher education quality administrators to implement continuous improvement programs and benchmarking processes. East Tennessee State University's Continuous Improvement Key Process Relationship Matrix was used as the basis of a 44-item…