There is a need to implement a comprehensive training program to build employees' knowledge, skills, and attitudes in order to improve quality service at ABC Restaurant because of a surge in customer complaints. The purpose of this study was to develop a training program that included an employee handbook as a training tool, a handbook designed…

A project was undertaken to help low-literate Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) members develop the reading and writing skills needed to participate fully in AA/NA programs. A training program consisting of three 1.5-hour-long sessions and accompanying training guidelines were developed and used to train 21 student and 7 tutor…

A study entitled the Alternative Training Experiment (ATE) evaluated the effectiveness of a method for training census enumerators that involved new processes for developing instructional materials (called job performance aids) and new methods of instruction. During the study three pairs of census decentralized offices were matched on variables…

This document presents materials about and from a project that was undertaken to continue development and implementation of training in content areas needed by Bureau of Adult Basic and Literacy Education (ABLE) staff of ABLE-funded programs in Pennsylvania. The report details the project objectives, procedures, and outcomes, which included the…