Focuses on the development and implementation of a customer service call center training program, implemented by Metropolitan Community Colleges (Missouri) to assist welfare recipients overcome the obstacles facing them in the workplace. Discusses components of the program, and its effects on both the consumer and the corporate community. (AUTH/NB)

The effect of training programs on the income and employment duration of low-income residents of Chicago has been examined through data drawn from the 1969 Urban Employment Survey, which reflects differences in such factors as age, race, sex, level of education, occupation, and industry of employment and contains information about participation in…