This paper describes an effective governance operating model that would encourage achieving enhanced good governance during the overall working of open and distance learning (ODL) institutions. The operating model is proposed to be comprised of three layers of network, namely the organisational design and governance system which include…

This study posited that a relationship exists between information technology (IT) project managers' technical education and commercial project management certification and project management success, also known as project efficiency, for Department of Defense (DoD) IT project managers (PMs). Specifically, this research asked, "To what extent…

Information and communication technology (ICT) is one of the most important driving forces promoting economic growth in the economy. However, one puzzling question concerns the efficient and effective impact of ICT on educational outputs and outcomes. Therefore, the purpose of the paper is to discuss and review some previous research studies on…

This dissertation provides a practical approach for measuring operational efficiency and operational effectiveness for IT organizations introducing the ITIL process framework. The intent of the study was to assist Chief Information Officers (CIOs) in explaining the impact of introducing the Information Technology Infrastructure Library (ITIL)…

The public higher education economic and competitive environments make it crucial that organizations react to the circumstances and make better use of available resources (Duderstadt, 2000; Floyd, 2008; Shulman, 2007; State Higher Education Executive Officers (SHEEO), 2009). Viewing higher education through the perspective of new institutionalism…

Against the backdrop of new economic realities, one of the larger forces that is affecting businesses worldwide is cloud computing, whose benefits include agility, time to market, time to capability, reduced cost, renewed focus on the core and strategic partnership with the business. Cloud computing can potentially transform a majority of the…

This research investigated the impact of automated cognitive assistants, specifically, the Personalized Assistant that Learns (PAL), on situational awareness, efficiency and effectiveness of decision making in the brigade combat team. PAL was recently commissioned by Defense Advanced Research Projects Agency (DARPA) to enhance decision making with…

Information technology services on campuses are in crisis, due to dramatically increased expectations and stable or dwindling funding. The situation can be improved and service effectiveness enhanced by controlling expectations, reducing work, getting help (student volunteers, experiential learning programs, local experts, consultants, faculty and…