Employers are demanding higher skilled and better educated workers. Yet employer sentiment and the high default rate on student loans suggests a mismatch between the programs students are completing and the work they are able to find. To report on trends in postsecondary education, the U.S. Department of Education (ED) mostly relies on surveys of…

In March 2008, the National Early Childhood Transition Initiative released a document developed collaboratively over several months titled "Designing and Implementing Effective Early Childhood Transition Processes". The document was created as a resource for improving state and local performance on the State Performance Plans (SPP) and…

This article describes an ongoing survey that illustrates how evaluators, working with program managers, have effectively used client-based data to monitor performance in the Social Security Administration. The value of client-based data outweighs the limitations and problems collecting it. Customer perceptions are a critical barometer of quality.…