Economic pressures for public health and human services systems to control budgets are increasing the need for demonstrating value of support services provided to persons with intellectual disabilities. In this article, we build from earlier work that presented a method for assessing goal attainment to expand the study of goal characteristics as a…

Objective: This empirical case study describes Prevent Child Abuse Georgia's effort to prevent child sexual abuse (CSA) by educating communities throughout the state on supporting preventive behaviour. The initiative consisted of three major components: (1) dissemination of CSA prevention messages and materials; (2) a statewide helpline that…

Why do we continue to see evidence that nonprofit staff feel like outcome measurement is missing important aspects of their work? Based on an analysis of over 1,000 pages of material in 10 outcome measurement guides and a focused literature review of frontline work in three types of nonprofit organizations, this article shows that existing outcome…

New York's Cornell University spends millions of dollars and thousands of staff and volunteer hours to produce more than 1,400 events around the world each year. That's one event every six hours. Is it worth it? Do the 40,000 alumni, parents, and friends who attend feel closer to Cornell after these events? Do they disengage because Cornell didn't…

Goal attainment scaling (GAS) has been considered to be one of the most versatile and appealing evaluation protocols available for human services. Aspects of the protocol that make the method so appealing to practitioners--that is, collaboratively working with individual clients to identify and assign weights to goals they will work to…

Since the first child care Quality Rating System (QRS) was implemented in Oklahoma 11 years ago (in 1998), 16 additional statewide systems have been launched and numerous states are piloting or developing a QRS (Zaslow, Tout, & Martinez-Beck, forthcoming). As QRS stakeholders across the nation look ahead to the next decade, it is important to take…

There is general agreement that human services (i.e., services that depend on direct interpersonal contact between a deliverer and a client) are difficult to evaluate. The author points out some sources of this difficulty and proposes a strategy for the evaluation of human services delivery. (Author/GDC)

The consumer of a service is of primary importance when defining groups most concerned with program impact. Program effectiveness for the consumer may be increased through the use of certain guiding principles based on the extension of existing quality assurance and program evaluation methodologies. (Author/RL)

The Safe Schools/Healthy Students (SS/HS) Initiative, funded by the U.S. Departments of Education, Health and Human Services, and Justice, is an ambitious federal effort to improve the health and well-being of children and adolescents. The Initiative focuses on integrated prevention and treatment programs, strategies, and services designed to…

Examined the utility of the survey-feedback method of environmental assessment in a community-based adolescent treatment program. Staff (N=29) and clients (N=52) at two facilities of the agency were surveyed. Anticipated differences were found in perceived levels of administrative order and control. The technique proved useful to staff members.…

The Randomized Control Trials (RCT) design and its quasi-experimental kissing cousin, the Comparison Group Trials (CGT), are golden to some and not even silver to others. At the center of the affection, at the vortex of the discomfort, are beliefs about what it takes to establish causality. These designs are considered primarily when the purpose…

Describes how non-Southeast Asian instructors, over a two-year period, designed and taught courses for Cambodian and Vietnamese human-service workers. Discusses the difficulty of modifying standard questionnaires for these participants and the limited benefits of formal evaluation processes. Several insights, however, were gleaned through…

Proposes a framework for assessing how human service delivery systems function. Identifies factors that influence the ability of agencies to operate as a unified system. Provides an accurate picture of how services are delivered to target populations, and why various systems function as they do. (Author/JAC)

Measures of quality are now in widespread use across states as part of quality improvement initiatives. For example, many states are currently using global measures of quality that were first developed for research and practice purposes (such as the Environmental Rating Scales) in their Quality Rating Systems (QRSs). Although global quality…

The monograph advances a conceptual framework for the evaluation of mental health services provided to chronically mentally ill persons by psychosocial rehabilitation programs. Evaluation mechanisms consistent with the philosophy and programmatic aims of psychosocial rehabilitation programs are identified. An introductory section provides a brief…