Challenges faced in the evaluation of programs for the disabled are discussed, focusing on values orientation, key stakeholders, program structure, and measurement issues. Workers in the field are presently witnessing a fundamental change in the philosophy that underlies programs for persons with disabilities. Evaluators must be sensitive to the…

This article describes an ongoing survey that illustrates how evaluators, working with program managers, have effectively used client-based data to monitor performance in the Social Security Administration. The value of client-based data outweighs the limitations and problems collecting it. Customer perceptions are a critical barometer of quality.…

The goals of the International Academic Mobility (IAM) Initiative are to advance the development of international skills, knowledge and understanding among students and promote academic co-operation and institutional linkages among colleges and universities. The IAM Initiative includes the administration of two programs created by Human Resources…