Details a training program designed by the Zale Corporation to develop professional store management staff. Includes the specific goals, methodology, description, and results of the program, which has become an integral part of the Zale Corporation and a contributor to the success of the company. (JOW)

Provides guidelines for the instructor's personal conduct and group control. Suggestions for instructor conduct include start on time, look and act like an instructor, speak to be understood, and be prepared. Group control focuses on silent individuals, monopolizers, and sidetrackers. (CSS)