This study explores the effectiveness of video demonstrations compared to live classroom visits for promoting writing center services to students in first-year writing courses. Using a randomized cluster experimental design, the researchers implemented either an in-person demonstration, a video demonstration, or no intervention (control). Pre- and…

In response to the COVID-19 crisis, embedded tutoring became a popular model to address the need for additional student support in higher education. Four U.S. community colleges collaborated to develop a successful embedded tutoring model that provides a framework and definition for embedded tutoring and training for tutors and participating…

Research on reflections and their use in academic support programs has highlighted their benefits concerning student leaders or tutors as an evaluative tool to document performance and measure personal growth. Largely absent from the literature is evidence of the possible benefits reflections could have on the students using academic support…

Research on peer academic coaching is limited and primarily focused on the outcomes of students receiving coaching. However, the peer coach also learns through experience. This qualitative study aims to understand peer academic coaches' perceptions of their coaching roles and experiences. I collected interview and artifact data from three…

This work examines what appears to be the most effective comprehensive learning support program ever available for underprepared college students. The Accelerated Study in Associate Programs initiative was designed and implemented at the City University of New York Community Colleges. It offers a wide range of integrated college acclimation,…

Indirect and direct assessment methods have a long standing history in college learning centers. Being more resource-intensive and time-consuming, direct assessment methods are often underrepresented in the literature and in practice. This paper presents a case study of how a pretest-posttest assessment initiative was designed to measure student…

At English Medium Instruction (EMI) universities, where the English language is used to teach academic subjects in countries where the first language of the majority of the population is not English, students are required to undertake a preparatory year English language program before they are permitted to commence their chosen field of study. The…

The effectiveness of academic coaching at a mid-sized public university was evaluated for the spring 2020 semester by examining the change in academic performance and retention to the fall 2020 semester. Coaching effectiveness was evaluated across three different groups of undergraduate students. Two of the groups were academic recovery programs…

The study below outlines the impact of an Early Alert Program at a Southeastern HBCU, examining this system's impact both between two cohort years, 2022 and 2023 respectively, and within the 2023 cohort. Further factors analyzed include the impact of gender, living on or off-campus, and the student's participation in tutorial services on campus.…

The Back on Track Support Group is a four-to-six-week academic coaching initiative at Rutgers University-New Brunswick developed specifically to improve academic resilience in students who have self-identified as struggling academically. To measure out comes after participating in the process, the Academic Resilience Scale-30 (ARS-30) was chosen…

The decision to explicitly teach students learning strategies and skills and how to think reflectively about their learning process is framed theoretically by the literature on self-regulation, metacognition, and social-cognitive theory. Interventions for self-regulation and metacognitive strategies can optimize the student learning process and…

Peer educators, central to the work we do in academic support and more broadly in higher education, have deep impacts on student learning, development, and success. The ways that academic support professionals in the field make sense of their relationships with peer educators can impact the structure, function, and efficacy of support programs and…

As learning center professionals, we have much to gain by conducting assessment to understand how our services help college students develop their academic strategies. The type of data we collect makes a difference in the interpretations we can draw, however. An initial step in becoming a scholarly practitioner is to consider the strengths and…

Learning centers and academic support programs are often idealized entities campuses look to for student success, retention, and engagement. By untethering our thinking about program boundaries, identities, and alliances and radically reforming, we can generate interest, passion, and opportunities across campus. The force of redistributing…

This study examined long-term persistence differences between three samples of first-year online graduate students to understand the impact an early intervention had on students who failed the first assignment in their first course. A Fisher's exact test showed no statistically significant difference in the likelihood of remaining enrolled at the…