Hospitals--the most costly segment of the health care system--are beginning to use benchmarking to discover how other hospitals and businesses have developed cost-cutting and time-saving ways of doing things. Benchmarking is a sophisticated, multifaceted procedure, usually conducted by teams, for identifying and adapting best-in-class practices.…

The internship program at La Guardia Community College (New York) confirms the possibility of achieving the level of employer participation required for the success of an educational reform movement centered on work-based learning. The La Guardia program, which has existed for 25 years and has provided 1,800-2,000 internships annually, shares its…