Presents results of a 2-year study of Michigan's recipient rights protection system. Found weaknesses in the use of the system and its integration into agency operations, but overall effectiveness. Discusses implications of the system for other states. (Author/MCF)

This paper presents an evaluation model for a partial hospitalization program. The evaluation instrument, the Functional Baseline System (FBS), is presented with its use in assessing program effectiveness and efficiency. (Author)

Describes and evaluates a model for agency-based staff development training for a county mental health unit. Concludes it can be a useful way to identify and resolve problems. (Author/MCF)

Describes specific factors contributing to questionable validity and reliability of cost information used by mental health administrators. Presents a case study in which 17 different cost figures were derived for a single program using various methods currently employed. Discusses implications of nonuniform cost data. (Author/RC)

Proposes a framework for assessing how human service delivery systems function. Identifies factors that influence the ability of agencies to operate as a unified system. Provides an accurate picture of how services are delivered to target populations, and why various systems function as they do. (Author/JAC)