Purpose: The purpose of this paper is to examine the effectiveness of workshops as a learning tool for small business owner-managers (SBO-Ms). It aims to concentrate on workshops delivered over 18 months from January 2007 to July 2008 as part of several publicly-funded small business development programmes in two Australian local government areas…

Purpose: While information and communications technology provides new opportunities for supporting mentoring, there is a need to explore how effectively these potential benefits are being realized. This paper seeks to evaluate the effectiveness of a program in the small business context as a basis for proposing determinants of e-mentoring…

Interviews with 20 branch managers and 20 accountants in an Australian bank determined factors influencing the success of an employee assistance program (EAP). It was found that policies requiring supervisors to act against normal managerial practice doom EAPs to failure. Organizational analysis to integrate the EAP within existing organizational…