A study was conducted to examine the application of quality standards developed by the International Standards Organization (ISO) to colleges in England and Wales. The British Standards Institution (BSI) has applied these standards to service industries, thus providing a framework for case studies in colleges. Six colleges in England and Wales…

A study was conducted using quality control and quality assurance models to examine student outcomes. The purpose was to investigate current quality control and quality assurance practices in six colleges, to evaluate the relationship between quantitative effectiveness measures and qualitative outcomes measure and to assess the readiness of each…