The financial services industry faces many demanding challenges. Firms within this industry are predominantly knowledge-based, as are most of the industry's products, processes and services. The application of knowledge management represents a clear opportunity for financial services firms to confront challenges. However, no industry specific…

This guide, which examines the relationship between learning processes and learning outcomes, is aimed at senior managers, quality managers, and others at colleges and other post-16 learning providers in the United Kingdom. It is intended to help them define the key processes undertaken by learning providers, understand the critical relationships…