Notes the history of the ERIC indexing vocabulary and the Identifier Cleanup undertaken to reduce scattering in the identifier field. Described in detail is the Vocabulary Improvement Project to review and revise the controlled vocabulary and produce a new Thesaurus of ERIC Descriptors. (CWM)

Presents a planning guide for implementation of online services at a public library, consisting of: (1) identification of public service goals and online reference objectives, (2) needs assessment, (3) manipulating the political environment, (4) project description, (5) time schedule, (6) preliminary budget, and (7) evaluation. (SW)