This article describes Outcome-Oriented Operations (Tri-O[superscript 3]), a system developed at the University of Minnesota-Twin Cities, which enables an office to identify and achieve specific, measurable outcomes. Tri-O[superscript 3] was implemented in the University's Office of Undergraduate Admissions with significant success. (Contains 3…

The top priority for college and university administrators should be to ensure that their instructional programs, and thus their entire institutions, are managed in the most efficient and effective manner possible. Proper management of fiscal resources determines the degree to which institutions are open and affordable. Review of the current…

The University of Wisconsin-Stout, recipient of the Baldrige National Quality Award in 2001, developed a planning system that has evolved into a comprehensive and collaborative process for visioning, developing and implementing goals, and tracking university performance. This chapter describes the tactics that have contributed greatly to the…

In the current highly competitive higher education market in North America, many colleges have identified the importance of upgrading their existing residential housing facilities as part of their strategy to attract and retain students. The case study discussed in this article describes the successful planning process used by Perkins+Will and…

What do the National Staff Development Council's standards look like in practice for teachers, principals, central office staff, superintendents, and board members? Newly developed Innovation Configurations help everyone on the list understand where they fall along the continuum of effective practices aligned to the standards.

Purpose: The purpose of the current study is to examine the utility of Six Sigma interventions as a performance measure and explore its applicability for making the training design and delivery operationally efficient and strategically effective. Design/methodology/approach: This is a single revelatory case study. Data were collected from multiple…

The University of Chicago's Joseph Regenstein Library Bookstacks Department has used process mapping and continuous improvement to successfully improve its overall operations. The most recent efforts focus on Lean manufacturing, an initiative centered on eliminating waste in manufacturing processes. The conversion of the Bookstacks Department from…

Procedures for simultaneous confirmatory factor analysis in several populations are useful in a variety of problems. This is demonstrated with examples involving missing data, comparison of part correlations between groups, testing the equality of regression weights between groups with multiple indicators of each variable, and the formulation of…

This publication describes the Program Evaluation and Review Technique (PERT) network for the Preparing Regular Educators for Mainstreaming (PREM) project. PREM is a competency-guided program being developed at the University of Texas at Austin to prepare educators to meet the needs of exceptional children in the regular classroom. PERT is an…

Both a description and an evaluation of the Correctional Education Project conducted by the Faculty of Education, Queen's University, in cooperation with the Correctional Service of Canada are provided. Components of the program described include the following: (1) the negotiation stage and early months of the contract; (2) functional aspects such…

This article presents a protocol change leaders can use to navigate whole-system change in their school districts. The information describing the protocol will help change leaders in school districts and policymakers interested in whole-district change answer the question, "How do we transform our entire school system"? The protocol is…

The document is a handbook designed to aid program administrators in planning, managing, and assessing adult educational television (ETV), to assure adult viewers the maximum instructional/learning benefit possible. The handbook includes four types of information; (1) an introduction to the Appalachian Adult Education Center (AAEC) experience, (2)…