A programme designed to develop the capacity of voluntary agencies and community groups to deliver information, advice and guidance (IAG) on learning and work to their clients and members is outlined. Four forms of capacity building are distinguished: internal IAG capacity building, based on developing IAG resources within the agency or group itself; external IAG capacity building, based on the agency or group offering IAG resources delivered by outside providers; learning capacity building, based on learning brokerage; and organisational capacity building, contributing to the development of the agency or group in broader terms.