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Direct linkBeaubien, Anne; Stevens, Patricia – Resource Sharing & Information Networks, 2008
This article describes the need for rethinking resource sharing to offer both library users and nonlibrary users options to obtain the material they seek from both libraries and commerical sources. The article discusses several programs that are emerging including the "GoGetter" function, the Rethinking Resource Sharing Manifesto, user needs, and…
Descriptors: Shared Resources and Services, User Needs (Information), Delivery Systems, Information Networks
Horowitz, Lisa R.; Flanagan, Patricia A.; Helman, Deborah L. – portal: Libraries and the Academy, 2005
The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!--Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. (Contains 6 figures and 21 notes.)
Descriptors: Reference Services, Formative Evaluation, Computer Mediated Communication, Communication Research
