This article describes the program concepts and procedures implemented in one state employment service agency to establish an accountable counseling program. These procedures include the development of a competency-based training and supervision system. The competency model is described and its goals are specified. (Author)

Discusses the value of the Employment Service Automated Reporting System, which assists labor market planners in employment and training agencies in developing necessary programs for reducing unemployment at the local level. Suggests that more states should use the data from the system but be careful to avoid misleading approaches. (Author/JAC)

The authors describe the development and validation of a test of career planning confidence that makes possible the targeting of specific problem issues in employment counseling. The scale, developed using a rational process and the authors' experience with clients, was tested for criterion-related validity against 2 other measures. The scale…