This monograph, developed to provide some ideas about the initial considerations of an agency contemplating the use of auxiliary personnel, describes the types of auxiliary positions that might be established, administrative planning necessary and the factors to consider in developing and establishing the positions. The decision to use auxiliary…

Increased responsibilities placed on financial aid offices and the results of a survey of Georgia public two-year colleges suggests the need for a staffing formula based not on the number of aid applicants but on standards more clearly reflecting the institution's commitment to enhancing educational opportunities for all students. (MSE)

Five tactics used by the University of Massachusetts to make alumni operations effective with minimal cost include assuring the campus administration's commitment to alumni club programming, training chapter volunteers on campus and through regional visits, controlling mailing costs, planning events in a cost-effective manner, and deciding whether…

Offers a checklist for implementing sustainable learning communities in colleges and universities. Addresses issues including determining focus and design, use of faculty resources, coordination with current institutional initiatives, administrative support needed, resources needed, promotion and marketing, institutionalization of the concept, and…

The adult education literature contains a considerable amount of research on and discussion of client service in the marketing process, management and staff roles in service- and product-oriented businesses, and the importance of client service and service quality to survival in the marketplace. By applying the principles of client-oriented…

Part of a volume which explores current issues in service delivery to infants and toddlers (ages birth to 3) with handicapping conditions, this chapter describes the history of the Handicapped Children's Early Education Program (HCEEP) and provides information on exemplary program components based on written responses to a survey of 67 HCEEP…

This project explored influences of the service delivery system on the distribution, especially the rural-urban distribution, of mental health practitioners in public settings. Research was planned as a two-phase pilot study--an ethnographic phase (open-ended interviews and day-long observations at 14 mental health agencies) and a survey phase…

The Advisory Council reviews the administration of programs funded under Title V of the Elementary and Secondary Education Act of 1965 in an effort to strengthen State departments of education, and makes recommendations for further development of State education agencies. Successes of numerous programs are noted and special recommendations are…

Various types of after-school child care programs are discussed, and characteristics of high-quality programs, such as staff requirements, parental involvement, and space needs are identified. Suggestions for administering and financing these programs are included. (PP)

Presents a process for defining roles of extension 4-H youth program staff--professionals, paraprofessionals, and volunteers. Adapted from the Need Overlap Analysis in the Helping Process (NOAH II), the process is intended to enhance program management by improving the effectiveness of paraprofessionals and thus other staff. (MF)

Advice for stretching the capacity of the small college public relations office includes planning well; using strategy; searching out creative ideas; choosing quality over quantity in press releases; using student and volunteer workers; developing strong media relations; accepting advice; and anticipating problems. (MSE)

Recommendations for planning a successful training workshop for college alumni volunteers include assuring the association is organized and the program well timed; making sure everyone agrees to budget and/or financial commitments; using seasoned volunteers to conduct a feasibility study and determine training needs; making training enjoyable; and…

The University of Pennsylvania's Wharton School introduced a "distributed" organization for managing computing support services. The hybrid structure combined elements of centralized computing and departmental computing by placing computing personnel in the departments, under central management. The program covers a wide range of support…

Volunteer fund raisers for colleges bring enthusiasm, perspective, motivation, and influence to the task of soliciting gifts. They stretch staff time, fill out the fund-raising team, and cost little. Careful definition of responsibilities, recruitment, training, and monitoring and rewards for good work are essential to getting the best results.…

The traditional college student personnel services model must be streamlined for efficiency and effectiveness. Common problems include poor advice and counseling for students, inflexible staffing patterns, and uncoordinated policy making. Pratt Institute (New York) followed a four-phase process of redesigning policies and procedures, reorganizing,…