There is a need to implement a comprehensive training program to build employees' knowledge, skills, and attitudes in order to improve quality service at ABC Restaurant because of a surge in customer complaints. The purpose of this study was to develop a training program that included an employee handbook as a training tool, a handbook designed…

A computer-based training program was used to teach technical instructors at the Long Island Lighting Company how to create student handouts of textbook quality with a computer, software, and laser printer. All five learners successfully completed the course objective, which was to produce a one-page handout that contained text and graphics,…

This paper explores a new pedagogical approach to teaching teachers to assume a learning or inquiry stance in their practice. It is based on an assumption that professional learning is a core capability of good teaching that is responsive to the changing needs of children, schools, and communities. One source of teacher learning is practice--one's…

This final report describes the activities and accomplishments of a 3-year project to enhance the knowledge and skills of special and general educators as well as parents of children having attention deficit disorder through the development of training materials and workshops. Over 15 professional development activities on the topic of attention…

This document presents materials about and from a project that was undertaken to continue development and implementation of training in content areas needed by Bureau of Adult Basic and Literacy Education (ABLE) staff of ABLE-funded programs in Pennsylvania. The report details the project objectives, procedures, and outcomes, which included the…