Many organizations are currently experimenting with providing help services via e-mail. This investigation used content analysis of service logs and interviews with staff and users of a successful service to identify participants' models of ideal exchanges and the impacts of the communication medium on service provision. Participants' models of…

This videotape is designed to help library staff develop and implement a security program in the library, using library personnel or outside security personnel. Eight sections cover: (1) how to design an effective security policy; (2) how to approach disruptive patrons; (3) personal safety--with disruptive patrons, during a robbery, and when…

Star TV, the first international satellite broadcast system in Asia, has had a profound effect on national broadcasting systems, most of which are rigidly controlled, state owned monopoly organizations. The purpose of this paper was to study the response of national governments, media industries, and the general public to this multichannel direct…

This kit was developed to assist the postsecondary education community's efforts to resolve the Year 2000 (Y2K) computer problem. The kit includes a description of the Y2K problem, an assessment of the readiness of colleges and universities, a checklist for institutions, a Y2K communications strategy, articles on addressing the problem in academic…

This paper investigates the extent of cataloging backlog in Ohio libraries and methods adopted to reduce such backlog. A review of the relevant literature is made in order to gain insight into the different ways in which the problem has been tackled across the country. Data on the situation in Ohio is collected through survey methodology using the…

A project assisted volunteers and staff of the Crawford County (Pennsylvania) READ Program in increasing their personal awareness of and sensitivity to factors in the life of adult learners that may hinder or otherwise affect learning. The object was to help tutors and staff become aware of when help is needed and how to refer or provide that help…

This paper describes an investigation of problem finding in art. The concept of empathy with oneself is hypothesized as the means by which artists perceive problems. This concept is then used to analyze the origins of Faulkner's "The Sound and the Fury" and van Gogh's "The Starry Night" as well as the origins of art works…

This report examines some of the major issues that Congress is likely to confront in considering future use of student aid programs by proprietary school students. Chapter 1 presents an historical overview of proprietary school participation in Title IV student aid programs and Chapter 2 explores the current participation of proprietary school…

During its two and one-half years of use, a computerized text editor has proven to be a helpful revision tool for a freshman composition course. Student feedback has helped to overcome initial problems with the system. A streamlined learner's guide, for example, that made formal training in using the computer unnecessary and increased student…

Accreditation receives much emphasis in our educational systems and it forms a significant element in both institutional and programmatic accountability and credibility. Numerous agencies and associations in addition to national institutional accrediting agencies are recognized as accrediting bodies. The accrediting bodies establish accreditation…

This report reviews the background of the Instructional Systems Design (ISD) model (used to develop training for Naval personnel), identifies problems in the ISD process and in its management and implementation, and recommends methods of ISD improvement. The ISD model is described as a process originally developed to remind instructional…

Prepared as an update of research conducted in 1972 concerning the state of book production in the world, this report provides a wealth of data pertaining to books, book production, and reading. Various sections of the report deal with the following topics: (1) regional and national trends for industralized, deprived, and heavily and under…

Intended for use by those interested in promoting books and reading in the world, this report describes the state of books and reading in Kenya. Following a brief description of Kenya, major sections of the report deal with authorship, publishing, physical production, distribution, reading habits, professional training, and legal and institutional…

A study was conducted to determine the handicaps and problems facing Nigerian adult educators. The sample population was 90 adult educators drawn from both the public higher institutions and voluntary adult education agencies in Nigeria. The Educational Handicaps and Problem Questionnaire (EHPQ) developed from the study of Brunner and Nicholls…

In order to understand how the database software or online database functioned in the overall curricula, the use of database management (DBMs) systems was studied at eight elementary and middle schools through classroom observation and interviews with teachers and administrators, librarians, and students. Three overall areas were addressed:…