Examines literature for guiding libraries to develop services that comply with the Americans with Disabilities Act of 1990. Presents a case of the University of Alabama Libraries' establishment of a technologies lab to serve the needs of the blind, visually impaired, and learning disabled students; examines problems and efforts to increase staff…

Examines what is being done to implement cultural diversity in libraries. Topics addressed include affirmative action; defining cultural diversity, including the significance of ethnicity, race, and race relations in the workplace; problems in implementing cultural diversity; and examples of successful implementation programs. (Contains three…

Discusses some of the problems created by the introduction of the Internet to academic library services. Topics include problems with the structure of the Internet, librarians' training on the Internet, the preparedness of current users for the Internet, and the impact on bibliographic instruction. (Author/LRW)

Discusses problems with Library of Congress Subject Headings (LCSH) not keeping current, particularly with ethnic and racial headings. A historical review of changes over the past 20 years is provided, including various studies of LCSH; Canadian adaptations are described; and making subject heading changes in online catalogs is discussed.…

Willingness to return to the same librarian avoids the limitations associated with using accuracy as a primary measure of success. Based on a case study, factors associated with the successful reference interaction are examined. Problems with accuracy as a success measure, staff activity upon approach, interpersonal skills, and ability to…

Examines the use of federal economic statistics by library patrons. Highlights include statistical questions, overview of the federal statistical system, the impact of government policies, responses of federal agencies to budget reductions and government policies, and problems and alternatives. (LRW)

Discussion of distance education in higher education focuses on a team-taught research/writing class developed at Linfield College (Oregon) that utilizes a computer conferencing system. Topics include interactions between faculty and students, the role of the teacher, problems, and implications for bibliographic instruction. (LRW)

Explores how theories of Afrocentricity can affect the arrangement of knowledge and the dissemination of information in libraries. Various aspects of cataloging are discussed, including controlled vocabularies, computer applications, and classification schemes; historical collections are reviewed; and examples of problems with Library of Congress…

Describes changes in a required library research course at the State University of New York College at Plattsburgh that focused on providing information more directly related to students' fields of study. Differences in the content for various disciplines are discussed, problems are described, and future plans are considered. (LRW)

Discusses the inclusion of cartobibliographic instruction as part of academic bibliographic instruction programs. Highlights include bibliographic access to cartographic sources; problems, including lack of full cataloging, special locations, and unusual displays of information; and cartographic sources in various disciplines, including the…

Discussion of historians as library users divides the historians into four categories: professional historians, student historians, amateur historians, and family historians. Highlights include examples of problems with library services, including misleading library catalogs and inadequate reference service; the reference librarian as guide to…

Librarians will have to become more adept in the future in developing ways to assist users in narrowing or focusing information searches. Examples are provided of attempts by library and information professionals to help users cope with the problem of information overload. (Author/AEF)

Discussion of developing racially diverse collections in academic libraries focuses on an Afrocentric approach. Topics addressed include valuing diversity; Afrocentricity as a framework for diversity; barriers to building Afrocentric collections; and resources for building Afrocentric collections, including black-owned publishers, African American…

Discusses the challenges and opportunities facing social science academic reference librarians working with researchers in a rapidly changing technological environment. Highlights include faculty relations and training needs; assistance to graduate students, such as suggestions for bibliographic instruction; information products and user…

Stresses the need for understanding the barriers to effective library use resulting from the diversity of users and the overwhelming amount of information available. Guidelines are suggested for use by academic librarians in evaluating facilities, services, and staff to assess their effectiveness in welcoming users and validating their information…