The aim of this study was to develop a store service operations practice course based on simulation-based training of video clip instruction. The action research of problem-solving strategies employed for teaching are by simulated store operations. The counter operations course unit used as an example, this study developed 4 weeks of subunits for…

Contemporary theories of problem-solving highlight that expertise is domain specific, contingent on the social context and available resources, and involves knowledge, skills, attitudes, emotions and values. Developing educational activities that incorporate all of these elements is a challenge. Through case studies, this paper outlines how…

This edited volume provides an overview of the latest advancements in adaptive training technology. Intelligent tutoring has been deployed for well-defined and relatively static educational domains such as algebra and geometry. However, this adaptive approach to computer-based training has yet to come into wider usage for domains that are less…

Discusses how to train teams in problem-solving skills. Topics include team training, the use of technology, instructional strategies, simulations and training, theoretical framework, and an event-based approach for training teams to perform in naturalistic environments. Contains 68 references. (Author/LRW)

Describes instructional development process applied to the design, production, implementation, and evaluation of a computer simulation designed to provide troubleshooting practice for individuals who maintain and install large digital telephone switches. The major organizational benefits resulting from use of the simulation are discussed. (MBR)

Discusses computer-based training (CBT) methods that emphasize an interactive learning environment but do not require video. Topics addressed include cognitive processes; different levels of interaction, including simulation or problem solving; the use of icons and buttons; hypertext; differences in learning styles; and thought-provoking…

Describes three principal types of embedded training: help systems, simulations, and intelligent tutors. Implications of designing and implementing embedded training are discussed in terms of a set of propositions about the use of computers for learning. (Author/MBR)

Review of research and development on the design of computer-based simulation for diagnostic training highlights the development and evaluation of eight diagnostic training systems that explored the appropriate level of student modeling needed for technology training. Topics addressed include changes in interface design, displays, and system…

Emergency management training programs have been developed mostly for trainees from high-risk environments such as aviation or the chemical industry. This article describes a training program for staff members from low-risk environments such as hospitals or hotels, where the awareness of potential dangers is usually low and emergency plans are…

One of a series of developmental projects that have produced and evaluated applications of an advanced multimedia, computer-based technology for basic skills education for Army enlisted personnel, this project focused on the development of an integrated curriculum to teach learning strategies and problem-solving skills. The first task was to…

Discusses the use of artificial intelligence to improve occupational instruction in complex subjects with high performance goals, such as those required for high-technology jobs. Highlights include intelligent computer assisted instruction, examples in space technology training, intelligent simulation environments, and the need for adult training…

Describes the design and use of SCORE (Sales and Customer Service Occupational Readiness Education), courseware developed by AT&T to provide midliterate adult customer service representatives with computer-assisted instruction. Topics addressed include job simulations; skills in reading, writing, math, problem solving, and critical thinking;…

Training firefighters is a difficult process in which emotions and nonverbal behaviors play an important role. The authors have developed a mixed reality environment for training a small group of firefighters, which takes into account these aspects. The assessment of the environment was made up of three phases: assessing the virtual agents to…